MASTERING YOUR CRISIS-PROOF BUSINESS VIRTUAL SUMMIT SCHEDULE
Monday, August 17, 2020, @ 11 AM Pacific / 12 PM Mtn. / 1 PM Central / 2 PM Eastern
Class Title: How Do Highly Successful Shops Do It?
DESCRIPTION: Ryan Clo, a gifted writer, coach, and multiple shop owner, shares the secrets behind Lean Methodology, Systems, and Processes as described in his most recent series of online articles at Ratchet+Wrench. In this interactive discussion, we’ll learn how Lean Methodology will help your business get more for less when it comes to customer values, systems and processes, and waste reduction. This power-packed presentation will kick off the first steps of crisis-proofing your business.
Tuesday, August 18, 2020, @ 11 AM Pacific / 12 PM Mtn. / 1 PM Central / 2 PM Eastern
Class Title: FISH! Philosophy
DESCRIPTION: Seattle is mostly a cold and rainy city. Selling slippery and stinky fish in this weather in the early hours of the morning does not make it exactly easy to have a positive attitude. The fishmongers of Pike Place Fish Market do, however. For many years they have inspired their customers and millions of spectators, who come to the Pike Place Fish Market to get entertained, with their passion, energy, and the fun they bring to work daily. In this unique atmosphere, the FISH! Philosophy was born.
Wednesday, August 19, 2020, @ 11 AM Pacific / 12 PM Mtn. / 1 PM Central / 2 PM Eastern
Class Title: Becoming The Best Version of YOU: The Importance of Personal Development
DESCRIPTION: Rob Rowsell owns multiple auto repair shops in the San Diego region and is the author of the book, Addicted To Life. Rob’s presentation will be discussing the Law of Exposure and how when you expose yourself to positive influences, you will create belief, then action, then enhance your life.
Thursday, August 20, 2020, @ 11 AM Pacific / 12 PM Mtn. / 1 PM Central / 2 PM Eastern
Class Title: Planning For The Months Ahead
DESCRIPTION: Jeff Irvine is a marketing strategist and the owner of InnoVision in Sacramento. He will help you plan for the coming Fall and Winter months as we face more potential challenges. When you get buy-in from your team and they share valuable input on how to make your business stronger, you have an Avengers-style unified front for facing adversity.
Friday, August 21, 2020, @ 11 AM Pacific / 12 PM Mtn. / 1 PM Central / 2 PM Eastern
Class Title: How To Attract New Quality Customers & Keep The Communication Fluid Between You and Them
DESCRIPTION: I’ll be teaching a class on how to attract new quality customers and keep the communication fluid between you and them!
Quick action and concise communication is the key differentiator between a new customer choosing you or one of your competitors. We don’t want quality customers to fall through the cracks because of a simple misstep in communication! And for your current customers, you want to retain them by giving them quick access to connect with you for upcoming appointments or to ask a simple question about their service.
Nobody wants to wait for a response these days!
I’ll be sharing proven strategies to make you the easy choice for new customers when selecting a repair shop, and keeping those customers coming back! Look forward to seeing you all in class!
Saturday, August 22, 2020, @ 11 AM Pacific / 12 PM Mtn. / 1 PM Central / 2 PM Eastern
Class Title: What’s Next? Final Thoughts On Mastering Your Crisis-Proof Business
DESCRIPTION: Just because this happens on a Saturday doesn’t mean you can skip the final day! We are going to recap what we’ve learned, examine some extra golden nuggets, connect within our own community, look at our next action items, and explore what new things are coming up after this Virtual Summit. This is the day to celebrate what you’ve learned and you don’t want to miss it. Be sure to grab a beverage or two, relax, and let’s connect with this awesome Tribe.