EVENT SCHEDULE
MONDAY • NOVEMBER 9, 2020
11:00AM – 12:00PM Pacific Time
JIMMY LEA
"2 Proven Bay Fillers" The Short Play and the Long Play
Jimmy Lea shares how to communicate using the 98% open rate method! In this session, you will learn to fill the bays with the cars you want to service, and cater your requests to your favorite customers. Come to learn how you can implement this method immediately to see results yesterday.
TUESDAY • NOVEMBER 10, 2020
11:00AM – 12:00PM Pacific Time
BRIAN GILLIS
Stop Thinking From Your Own Wallet
Brian will share a front counter training exercise that owners can use in the future with their teams. He will demonstrate by utilizing a handful of volunteers from the meeting to do the exercise. It will be very interactive, fun, and will get folks thinking about customers and prices from a unique perspective.
WEDNESDAY • NOVEMBER 11, 2020
11:00AM – 12:00PM Pacific Time
BILL GREENO
Communication: How To Be Heard Through The Noise
Bill Greeno is a very successful shop owner in Truckee, California, and a highly-regarded business coach. This class will include techniques to improve people’s ability to hear and understand what you want.
THURSDAY • NOVEMBER 12, 2020
11:00AM – 12:00PM Pacific Time
BILL HAAS
Understanding Why Things Don't Get Done and What to Do About It
Contrary to what you might think, procrastination is only slightly related to time management. If there is a significant period of time between the time you intend to do something and the actual time you do it. You are a procrastinator. Eliminating or even reducing procrastination leads to less stress, better health and improved earnings. Gain an understanding of the characteristics of procrastinators, learn the benefits of overcoming procrastination and adopt anti-procrastination strategies.
FRIDAY • NOVEMBER 13, 2020
11:00AM – 12:00PM Pacific Time
CARM CAPRIOTTO
Panel Discussion hosted by Carm Capriotto
How To Win In A Chaotic Economy invites an interesting discussion. Carm will ask a series of questions for all of the speakers presenting at our virtual summit. Expect to hear some golden nuggets of wisdom and advice from this panel discussion.
SATURDAY • NOVEMBER 14, 2020
11:00AM – 12:00PM Pacific Time
JENNIFER FILZEN
Masterminding Your Marketing Strategy
Marketing is the promise of the customer service experience. This workshop will highlight some mastermind concepts for your business marketing strategy so you can have a solid plan going into 2021.
